WELCOME TO STUDIO

We’re incredibly excited to have you as a brand new STUDIO member and console owner.  This guide is meant to walk you through any and all questions you might have about getting started with STUDIO.  You can browse the table of contents below to jump to specific sections.

If you have specific questions not answered here, please email support - love@studio.live

GETTING STARTED WITH STUDIO

Activating Your Subscription (REQUIRED)


After completing your purchase you should receive an email to activate your subscription. If you haven’t done so, please check your email or go to http://trystudio.com/activate At this link, you’ll be able to create a STUDIO account or log into your existing account.




Make sure you have the right account.


It’s important to make sure you have the right account in order to use STUDIO. The account that you need is an "All-Access" subscription. This is different from an iOS subscription. You will NOT be able to sign in without having a hardware subscription.




What's in the box?


The Console The console itself is included in the box. HDMI Cable Use this HDMI cable to connect your TV. Power cable Plug the power cable into the back of your console and the into a power source. Physical Remote This remote is supplemental to the remote app. Once you’ve scanned and logged in on your phone, you can use this remote to navigate as well.




Download the STUDIO remote app (REQUIRED)


The first thing you’ll need in order to use your console is the STUDIO Remote App. You can download it from the following app stores here: iOS - https://apps.apple.com/us/app/studio-remote/id1531989193 Android - https://play.google.com/store/apps/details?id=live.studio.stardustremote Once downloaded, please login with your credentials.




Navigating with the STUDIO remote ap


To navigate with the STUDIO remote, you use the directional pad to move up down left right. For example, tapping on the top of the directional pad will take you up. To select an item, just tap in the middle.




Connecting The Console to Your TV


Connect the HDMI cable into the back of your console. Then connect it into the back of your TV into an available HDMI port. Once the cables are connected, then plug the power cable into the console.




Setting STUDIO Up For The First Time


The only thing needed to setup your console at this point is a wifi connection. When you boot up your console for the first time, you will see the screen below. Scan it with the remote app. After successfully signing in, you will be asked to pick your wifi network and enter the password. Once you do so, you’ll be all set to go.




Receiving Automatic Over The Air (OTA) Updates


After connecting to WiFi for the first time, you may receive an automatic update. This should take no more than a few minutes. These updates enable new functionality and bug fixes to be delivered Over the Air. If the update is stuck at 0%, please unplug power and re-connect the console. You will also receive OTA updates throughout the life of your subscription as well.




Connecting Headphones or Bluetooth Speakers


To begin connecting headphones, please go to the Settings menu on the bottom left of the main navigation. In settings, you’ll see different sections for connecting different devices and sensors. To connect headphones, select the headphones section. From here, you’ll be shown all of the external speakers and headphones you can connect. Tap on the item you want to connect to and it’ll be used to play audio.




Connecting To a Heart Rate Monitor


To begin connecting to a heart rate monitor, please go to the Settings menu on the bottom left of the main navigation. In settings, you’ll see different sections for connecting different devices and sensors. To connect to a heart rate monitor, select the heart rate monitor section. From here, you’ll be shown all of the heart rate monitors you can connect. Tap on the item you want to connect to and it’ll be used to display your heart rate in class. If the heart rate monitor does not show up, make sure it’s powered on.




Connecting the RUN Treadmill Sensor


To begin connecting to a treadmill or a treadmill sensor such as the RUNN, please go to the Settings menu on the bottom left of the main navigation. In settings, you’ll see different sections for connecting different devices and sensors. To connect to modality specific sensors, you’ll see that each one has its own section. Ie - Treadmills, Cycling, Boxing, Rowing Select the Treadmill section. From here, you’ll see all compatible sensors and/or treadmills that you can connect to. If the sensor does not show up, make sure it’s powered on. If the treadmill does not show up, it may not yet be supported. Please reach out to support - love@studio.live to get answers about a specific device. The RUNN Sensor is developed by North Pole Engineering. To learn how to set the sensor up, please visit this link - https://npe-inc.zendesk.com/hc/en-us/articles/360037195332-Runn-User-Guide For further troubleshooting, go here - https://npe-inc.zendesk.com/hc/en-us/categories/360002395212-Runn-




My Speed and/or Incline are Off.  How do I calibrate my sensor?


- Set the treadmill speed to 5 mph (8kph) and the incline setting to 0. Ensure the sensor strips are affixed to the treadmill belt and pass underneath the Runn’s optical sensors. - Double tap the white button to turn on the right LED. - Single tap the white button to get the left and right LEDs toggling when the strip passes under the Runn. - Press and hold the white button the back of the Runn for 6 seconds and release then the LEDs will start reverse sequencing. You do not need to wait for the LEDs to start reverse sequencing to release the button. The LEDs will reverse sequence even after releasing the button. - The Runn will perform the calibration and will complete automatically - After the calibration process has completed, 1 LED will be lit. - Connect the Runn to STUDIO and ensure the Runn is reporting the correct speed. If the Runn is not reporting the correct speed, repeat steps 2-5 again. You might need to adjust the position of your Runn on the sides of the treadmill deck or the height of your Runn in the cradle. If calibration is successful, the Runn can now be used. If calibration still fails, please contact us at support@npe-inc.zendesk.com or submit a Support Request here including a picture of your Runn setup.




Connect A Cadence Sensor or Spin Bike


To begin connecting to a bike or a bike sensor such as a cadence sensor, please go to the Settings menu on the bottom left of the main navigation. In settings, you’ll see different sections for connecting different devices and sensors. To connect to modality specific sensors, you’ll see that each one has its own section. Ie - Treadmills, Cycling, Boxing, Rowing Select the Cycling & Cadence section. For a cadence sensor or bike to show up, the device must be on, usually by rotating the wheel. From here, you’ll see all compatible sensors and/or bikes that you can connect to. If the sensor does not show up, make sure it’s powered on. If the bike or cadence tracker does not show up, it may not yet be supported. Please reach out to support - love@studio.live to get answers about a specific device.




How Do I Install STUDIO's Cadence Sensor?


Please see the directions below and make sure that the cadence sensor is in cadence mode, NOT speed mode.




Connecting To Punch Trackers


To begin connecting to punch tackers, please go to the Settings menu on the bottom left of the main navigation. In settings, you’ll see different sections for connecting different devices and sensors. To connect to modality specific sensors, you’ll see that each one has its own section. Ie - Treadmills, Cycling, Boxing, Rowing Select the Boxing section. For the punch trackers to show up, make sure they are powered on and fully charged. From here, you’ll see the punch trackers and be able to connect to them. You will need to connect both your left and right punch trackers to STUDIO.




How Do I Use STUDIO's Punch Trackers





How Do Classes Work?


Our classes are made for beginners to advanced athletes. To browse our classes, go to the workout section of the menu. From here you can select the modality you’d like to workout in. This will show you a full list of all of our classes starting from newest to oldest. There are over 2,000 classes. Here’s how to filter to find something for you - tap on the filter icon on the remote. This will bring up the filter to choose workout length, type, instructor, music genre, and difficulty. Select what you want and hit apply.




How do Programs Work?


Programs are a collection of classes focused on either a specific goal or a specific theme. Examples include 0 to 5K for running your first 5K or HiiT It, a series of similar classes for the treadmill. Everytime you take a class in a program, you’ll see it’s progress on the program description page and card.




How do I Control The Volume?


To control the volume of a class, tap the sound icon in the top left corner of the remote app. This will let you adjust system volume, the instructor volume, and the music volume.




What Is FITCOIN?


Fitcoin is our in-game point system. You accumulate it throughout all of your workouts and you can see it on your profile page.




How Do I Earn More FITCOIN?


You earn FItcoin in 2 ways. The first is by working out longer. Everyone earns Fitcoin for each second that they workout. The more you workout, the more Fitcoin you earn. The second is by being in higher heart rate zones. You earn less Fitcoin when your heart rate is too low and also when it is too high in the red zone. You ideally want to be in the orange zone to earn the most Fitcoin possible. If you don’t have a heart rate monitor connected, you don’t earn Fitcoin for your heart rate zone.




How Does The Leaderboard Work?


The leaderboard is asynchronous real-time. That means you’re competing against anyone who has ever taken the class before. The more Fitcoin you earn, the higher you rank on the leaderboard.




Understanding The Schedule


We air 4 to 6 new classes every single day. To see the upcoming schedule, tap on the schedule from the menu. To take these classes, just go to the Workout section after they first air. Ie - if a class airs at 6:05 AM, go to the Workout section at 6:06 am




Disconnecting From Your Console


If you wish to disconnect from your console so a family member can sign in, hit the settings icon, and then the disconnect button.




Reconnecting To Your Console


To re-connect to your console, scan the QR code with the remote app.